MystoreMystore is an ONDC network-connected ecosystem built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.https://www.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
Mystore
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412https://www.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png"[email protected]
Catalog Rejection Help Center

Catalog Rejection Help Center

Catalog Rejection Help Center

General Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • Brand/Product names should not be excessively capitalized.
    • Generic names should not be used as product names. Example: Turmeric Powder, Saree. Use concise and descriptive product names (150 characters max).
  • Description:
    • Provide clear information about the product, including dimensions, size, fabric, and material.
    • Ensure the description is easy to read and instills trust among customers.
    • The description should not be empty and must be more than just a few words.
  • Images:
    • Include multiple clear images showcasing product details on a neutral color background.
    • Images should be of high resolution (640 x 640 pixels). Image ration should be 1:1
    • Avoid using blurry or generic stock images.
    • Multiple images are preferred over a single image. At Least 3 images are compulsory.
    • Images should not be screenshots or irrelevant to the product. 
    • Images should be taken on a clear white or neutral background.

  • Package Weight:
    • The package weight should be greater than the product weight.
  • Category:
    • Add the sub-category, and select the most relevant category for the product.
  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection.
  • Options and Variants:
    • Compulsory for certain fashion category products (e.g., apparel, footwear).
  • HSN Code:
    • A full 8-digit HSN code is required.

Fashion Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • Identify the main fashion category (clothing, footwear, accessories).
    • Avoid using a person's name.
    • Brand names should not be excessively capitalized.
  • Description:
    • Provide clear information about the product, including fabric, size chart, and unique characteristics.
    • Offer guidance on fit, occasions, and care instructions.
    • The description should not be empty and must be more than just a few words.
    • Sellers can add further details like care instructions and storage conditions.
    • Fabric and wash care details are mandated.

  • Images:
    • Include multiple clear and unique images showcasing product details on a white color background.
    • Images should be of high resolution (640 x 640 pixels).
    • Include images of models wearing the product.
    • Avoid using blurry or generic stock images.
    • Size chart is a mandate

  • Package Weight:
    • The package weight should be greater than the product weight.
  • Net Quantity:
    • Depict the product quantity or number of pieces. (Eg: for the kurta set, it will be 3 because (kurta, pants, dupatta).
  • Category:
    • Add the sub-category, and select the most relevant category for the product.
  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection.
  • Options and Variants:
    • Compulsory for certain fashion category products (e.g., apparels like(size :S,M,L type)and for footwears( Size 7,8,9) refer to the youtube video on mystore channel.
    • Image Tagging : refer the youtube video on mystore channel
  • HSN Code: 
    • Full 8-digit HSN code is required.

Home & Decor Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • Avoid using a person's name.
    • Brand names should not be excessively capitalized.
  • Description:
    • Provide clear information about the product, including dimensions, size, and material.
    • Mention the whole list of items that come along with the product.
    • The description should not be empty and must be more than just a few words.

  • Images:
    • Include multiple clear images showcasing product details on a neutral color background.
    • Images should be of high resolution (640 x 640 pixels).
    • Avoid using blurry or generic stock images,

  • Package Weight:
    • Package weight should be greater than the product weight.
  • Net Quantity:
    • Clearly depict the product quantity or number of pieces.
  • Category:
    • Add the sub-category, and select the most relevant category for the product.
  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection.
  • Options and Variants:
    • Compulsory for certain category products (e.g., Bedsheets in terms of color variants and pack of).
  • HSN Code:
    • Full 8-digit HSN code is required.
  • Package Dimensions under Miscellaneous: Please add the volumetric weight for the item in cm.

Grocery Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • For example: Coconut Oil | 100% Natural | Cold Pressed | 150 ML
    • Don’t write the title in all capital letters.
  • Description:
    • Write a complete description of the product.
    • The description shouldn’t be just one word or one-liners. 

  • Images:
    • Include multiple clear images showcasing the packaged product (back side, front side, label images and fssai images for packaged products.)
    • Include images of the mesh/sack of fruits and vegetables.
    • Images should be of high resolution with plain white background.
    • Avoid using blurry or generic stock images.

     

  • Category:
    • Add the category and subcategory as per your product. For example, all spices to be listed under Grocery>Masala & Seasoning.
  • Inventory quantity: Mention the stock available for the product

  • Net quantity: Please add net quantity as the no. of products the customer will receive per order. Example, 1 * 100 ML, 1 * 500 g, 2 * 500g
  • HSN Code: Select the correct HSN code from the list.
  • Package Weight:
    • Package weight should be greater than the product weight.
    • Package weight= Product weight + weight of packaging material.
  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection.

  • Generic name:
    • Please write the common name of the product. Example: ‘Coconut Powder’, ‘Hair Oil’, ‘Onion Seeds’.
  • In certain subcategories, nutritional information and expiry details have to be added. You can either write, refer to images or mention it in the field.

Example: Best before 6 months from the date of manufacture.

  • Manufacturer’s Name & Address: Please add full manufacturer’s name & address.

Beauty and Personal Care Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • Clearly identify the primary product category (e.g., skincare, makeup, hair).
    • Avoid using a person's name, clearly identify the name of the product.
    • Brand names should not be excessively capitalized.
  • Description:
    • A detailed description of the product, including its features, benefits, and ingredients.
    • The description should not be empty and must be more than just a few words.
    • Suggest complementary products if applicable.

  • Images:
    • Include multiple clear images showcasing product details on a neutral color background.
    • High-quality images (640 x 640 pixels) of the product from different angles, including close-ups if necessary.
    • Avoid using blurry or generic stock images.

  • Package Weight:
    • Package weight should be greater than the product weight.
    • It includes the weight after packing of the product.
  • Net Quantity:
    • Clearly depict the product quantity or number of pieces. Example: 1 * 500 gm, Pack of 3, 3*120 gm.
  • Category:
    • Add the sub-category, and select the most relevant category for the product.
  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection.
  • Options and Variants:
    • Compulsory for certain variants such as (50ml and 100ml of the same product) then create variants instead of listing single products.
  • HSN Code:
    • Full 8-digit HSN code is required.
  • Expiry Date: Display the expiry date of the product to ensure customers receive products with sufficient shelf life example: Best before 6 months from the date of manufacture.

Electronics Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • Clearly define the electronics category (e.g., smartphones, laptops, cameras, audio devices).
    • Include specific model numbers, configurations, and variations if applicable.
    • Avoid using a person's name.
    • BrandProduct names should not be excessively capitalized.

  • Description:
    • It should provide clear information about the product
      Ex. Dimensions in case of an object, size, fabric, material etc. .
    • Include specific model numbers, configurations, and variations if applicable.
    • If applicable, list essential technical details such as processor, RAM, storage capacity, screen size, resolution, etc.
    • Highlight standout features (e.g., wireless connectivity, touch screen, noise cancellation) that set the product apart.
    • Specify compatibility with operating systems, software, and other devices.
    • Detail available connectivity options (e.g., Wi-Fi, Bluetooth, USB ports).
    • Specify the warranty duration and coverage.
    • Provide information about customer support channels and services.
    • List all accessories and components included in the package.
    • Provide a detailed description of the product's features, capabilities, and intended use.
    • The description should be easy to read and should instill trust among the customers to purchase your product. 

  • Images:
    • Include multiple clear images showcasing product details on a neutral color background.
    • Images should be of high resolution (640 x 640 pixels). The image ratio should be 1:1.
    • Avoid using blurry or generic stock images.
    • At Least 3 images of the product should be added

  • Package Weight:
    • Package weight should be greater than the product weight.
    • Clearly depict the product quantity or number of pieces. (please make separate point for net qty as above)
  • Category:
    • Add the sub-category, and select the most relevant category for the product.
  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection. Subsequently, if a product is imported all relevant fields related to importer details must be accurately field. 
  • Options and Variants:
    •  Colour options of the product, ex. Earphones colours, phone colour options or storage options for certain devices can be added in the options and variants section. 
  • HSN Code:
    • Full 8-digit HSN code is required.

  • Package Dimensions
    • Please make sure to add the package dimensions of the product in the miscellaneous section. 

Health and Wellness Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • Clearly identify the primary product category.
    • Avoid using a person's name.
    • Brand names should not be excessively capitalized.
  • Description:
    • The description should not be empty and must be more than just a few words.
    • Provide clear information about the product, including ingredients.
    • List all the ingredients used in the product, including active and inactive ingredients, along with their quantities if applicable.

                                               

  • Instructions:
    • Clearly outline how the product should be used, including dosage instructions, frequency of use, and any specific directions for use.
    • Storage Conditions: 
    • Include any safety information or warnings associated with the product, such as potential side effects, contraindications, or allergen information.

  • Images:
    • Include multiple clear images showcasing product details on a neutral color background.
    • Include high-quality images of the product from different angles to give customers a clear visual representation.
    • Avoid using blurry or generic stock images.

  • Package Weight:
    • Package weight should be greater than the product weight.
  • Net Quantity:
    • Clearly depict the product quantity or number of pieces.
  • Category:
    • Add the sub-category, and select the most relevant category for the product.
  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection.
  • HSN Code:
    • Full 8-digit HSN code is required.
  • Expiry Date: Display the expiry date of the product to ensure customers receive products with sufficient shelf life example: Best before 6 months from the date of manufacture.

                                                     

Agri-Inputs Field Approval Criteria:

  • Product Name:
    • Use concise and descriptive product names (150 characters max).
    • For example: Turmeric spice | 100% Natural | 300 gms
    • Don’t write the title in all capital letters.
  • Description:
    • Write a complete description of the product.
    • The description shouldn’t be just one word or one-liners. 
    • If possible, Please mention the variety of foodgrain as well
    • Mention how to use and precautions in case of pesticides and fertilizers.

  • Images:
    • Include multiple clear images showcasing the packaged product (back side, front side, label images and fssai images for packaged products.)
    • Images should be of high resolution with plain white background.
    • Avoid using blurry or generic stock images.

  • Net quantity: Please add net quantity as the no. of products the customer will receive per order. Example, 1 * 100 ML, 1 * 500 g, 2 * 500g
  • Package Weight:
    • Package weight should be greater than the product weight.
    • Package weight= Product weight + weight of packaging material.
  • Category:
    • Add the category and subcategory as per your product. For example, all fertilizers to be listed under Agri Inputs> Fertilizers.

  • Country of Origin:
    • Should be accurately mentioned; any discrepancy will lead to rejection.
  • HSN Code:
    • Full 8-digit HSN code is required.