MystoreMystore is an ONDC network-connected ecosystem built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.https://www.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
Mystore
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412https://www.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png"[email protected]
Cancel order

Cancel order

Cancel order

You may need to cancel an order if a customer has changed his mind or if it is a spam order. An order can be canceled if it is in the open orders only i.e it should not be a closed (already paid and delivered) or canceled order.

Go to Orders section in Mystore Panel. to cancel an order.
  1. Click on the vertical ellipsis icon against the order that you want to cancel.
  2. Choose Cancel Order from the dropdown. The following pop up appears:  
  3. Click OK if you are sure to cancel the order. Provide the reason for cancellation and click OK.

Once the order is cancelled, the inventory of the products in the cancelled order will be automatically updated and mail notification of cancellation of order is sent to admin, customer, and seller.

If the order is already shipped or its pickup is generated then to automatically notify the shipping provider about order cancellation you need to cancel the shipment, refer Cancelling a shipment for more details.