The cancellation policy for orders placed on Mystore may vary depending on the seller.
For ONDC Network sellers, some products are non-cancellable & non-returnable, and this information will be clearly indicated on the product page.
For orders that are eligible for cancellation, customers can cancel them anytime before they are shipped. Once an order has been shipped, it can no longer be canceled.
The cancellation window varies by category, and orders cannot be canceled once the specified time has elapsed or the status has changed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time or the status has changed and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Mystore reserves the right to accept the cancellation of any order. Mystore also reserves the right to waive off or modify the time window or cancellation fee from time to time.
The refund terms may vary depending on the product category and the seller’s specific policies. The details outlined on the product page will take precedence over any general refund policy.
Eligibility for Refunds Refund eligibility is determined by the following conditions:
Refund Process
General Conditions
For any specific inquiries or concerns regarding refunds, customers are encouraged to refer to the product page for detailed information or contact Mystore’s customer support team.