10 FAQs About ONDC Network Buyer Apps (With Detailed Answers)

In Sep of 2022, ONDC network pilot was finally launched with the vision to change the life of Indian buyers forever. For complete novices looking to buy from ONDC network, it might prove a bit tricky navigating their way around such an extensive marketplace (consisting of lakhs of buyers offering crores of products).

One thing is common for all buyers, and that is they all need a compatible buyer-side application in order to kickstart their shopping journey on ONDC network. Now, many buyers may hear the term “ONDC network buyer app” and feel confused.

If this sounds like you, then this article is for you. Read on to get answers to the 10 most burning questions around ONDC network buyer apps so that you can make your first purchase on the democratic platform in a flash.

What is an ONDC network buyer app?

An ONDC network buyer app is a buyer-side interface that allows all buyers to purchase goods and services from pan-India merchants registered on the ONDC network. Customers planning to buy from the open network can use a complaint buyer app of their choice to find suppliers, compare prices, make payments, etc.

How does an ONDC network buyer app work?

Let’s assume that a buyer is searching for Amul ice cream. He/she will enter the keyword “Amul ice cream” in the buyer app’s search bar. Then, all the available merchants selling that item (Amul ice cream) in the nearby locations will be displayed on the screen. The buyer can then distinguish different stores based on prices, delivery times, etc., and after choosing the best option, request an order - using their ONDC network buyer app.

The entire order process is seamless and takes just a few clicks.

Why shopping on ONDC network is good for buyers?

On the ONDC network, Indian buyers can embark on their shopping journey using any of the buyer apps registered with ONDC network. This gives them access to goods and services with faster delivery times at competitive prices, including products sold by hyperlocal retailers. In addition, buyers have the convenience of shopping from a wide variety of product categories (including food, fashion, grocerie app.s, mobility, etc.) - all on their buyer

Plus, ONDC network will enable consumers to match demand with the nearest available supply. That way, consumers will have the freedom to shop from their trusted local dukandaars and stores.

Are ONDC network buyer apps secure?

Absolutely. ONDC network will use two-factor authentication, thus ensuring data security. However, since different buyer apps have different levels of security patches and data confidentiality, choose your ONDC network buyer app with care. For instance, using the Mystore buyer app to make purchases on the open network isn't just quick and painless; it's also secure. Buyers can rest assured knowing that all their personal and financial details are protected by end-to-end encryption.

Are there any ONDC network buyer apps in regional Indian languages?

With only 27% of Indians browsing the internet in English, the majority of buyers prefer shopping in their regional languages, including ONDC network customers. Luckily for them, Mystore - India’s leading multilingual buyer app on ONDC network enables buyers to browse the entire marketplace in their local dialects. Currently, Mystore supports three Indian languages (Hindi, English, and Kannada).

To view the content in your preferred tongue, simply switch the language settings on your Mystore dashboard by scrolling down.

Will I need different ONDC network buyer apps for shopping different categories of products like, say, clothes and agricultural products?

No, you won’t, and that’s the beauty of ONDC network, as it brings the entire Indian bazaar to your fingertips. Using any compliant buyer app, you can search for items in multiple product categories (including food, groceries, fashion, agriculture, etc.) and not be restricted in your shopping endeavours. What’s more, buyers don’t have to create multiple profiles across platforms to shop in different categories. Mystore is a one-stop solution for all your shopping needs on the open network.

What are the payment options available on ONDC network buyer apps?

The ONDC network offers you a variety of payment options, especially if you make transactions using a fully compatible app like Mystore. Depending on the payment options offered by the concerned merchant, buyers (you) can avail multiple secure payment options from their Mystore buyer app by clicking on the “Place Order” button.

Based on the payment integrations offered by the merchant, you can choose your preferred payment method (credit/debit card, net banking, UPI/e-wallets)

Is there support for order tracking and returns on ONDC network buyer apps?

While not all buyer apps come with an in-build order tracking feature, Mystore buyer app enables buyers to check their package delivery status easily. You can find the order tracking information on the Mystore tab. To track your order from an ONDC network supplier via Mystore:

• Click on the “My Orders” tab on the dashboard.
• Select the order you want to track.
• Select Track Package next to your order.
• View real-time updates to know the delivery status of your package.

Note: Return/Refund policy on the orders placed on Mystore will vary from merchant to merchant. Order returns can be initiated from your “My Account” section on the Mystore app.

How to choose the best ONDC network buyer app?

An ideal buyer-side application should offer an end-to-end solution to customers to discover merchants, review options, make payments, and ultimately process a quick return/refund - all in a matter of clicks. As a bonus, the ONDC network buyer app should support multiple languages and enable customers to manage orders with ease.

As a first-time buyer just recently starting to explore the world of ONDC network, look no further than the feature-rich, multilingual buyer app on ONDCnetwork - Mystore. Take your shopping journey to the next level with an extremely user-friendly interface. From discovery to purchase, make your entire shopping experience swift, seamless, and secure with Mystore buyer app.

Why choose Mystore buyer app when shopping on ONDC network

There are many reasons why Mystore is your ideal buyer interface on the democratic network. Listed below are just some of the user-friendly features that differentiate Mystore from other ONDC network buyer apps for pan-India buyers:

• Multilingual shopping support
• Streamlined order tracking
• Flexible payment options for seamless checkouts
• User-friendly interface for shopping via mobile app, Progressive Web App (PWA), or watchOS
• Leverage multi-vendor cart functionality to pay in one go
• 100% data confidentiality (Mystore doesn’t store personal information)
• Enjoy the perks of hyperlocal deliveries

Conclusion

ONDC network is where pan-India shoppers can quench their thirst for online shopping and find the best deals from their favorite brands. For newbies, Mystore helps them get familiar with the art of “shopping on ONDC network” leverage a rich array of customer-centric features, and discover goods that are not available on traditional marketplaces. Buy from ONDC network and get the shopping experience you’ve ever wanted!

Sounds fun? Want to give ONDC network a try? Look no further than India’s leading multilingual buyer app for ONDC network - Mystore and ensure a memorable buying experience.